Terms & Conditions
The agreement behind every journey — written so you can actually read it. By using www.blackwillowexperience.com or booking with us, you agree to the terms below.
1. Acceptance of terms
By using our website or booking our services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.
2. Our services
Black Willow Experience provides destination management services (DMC); MICE — meetings, incentives, conferences and exhibitions; wildlife safaris; mountain trekking; cultural tours; beach holidays; customised travel experiences; airport transfers; accommodation bookings; and transportation services.
3. Booking confirmation
A booking becomes confirmed only after the required information has been provided, payment or deposit has been received, and written confirmation has been issued by Black Willow Experience.
4. Pricing
All prices are subject to availability and may change without prior notice until a booking has been confirmed. Taxes, park fees, airline charges and government levies may change and may affect the final booking price.
5. Payments
Payments may be made using the approved payment methods offered by Black Willow Experience. Failure to make payments by the agreed deadlines may result in cancellation of services. Our bank details never change by email — see how we protect you.
6. Cancellations
Cancellation charges may apply depending on hotel policies, airline policies, park authorities, third-party suppliers and the timing of the cancellation. Refunds are processed in accordance with supplier policies. Full details are in our cancellation policy.
7. Travel documents
Clients are responsible for ensuring they hold valid passports, required visas, vaccination certificates, travel insurance and any other required documentation. Black Willow Experience is not liable for losses arising from incomplete documentation.
8. Travel insurance
We strongly recommend comprehensive travel insurance covering medical emergencies, trip cancellation, lost luggage, personal accidents and emergency evacuation.
9. Limitation of liability
While we work with reputable suppliers, Black Willow Experience shall not be liable for delays, cancellations, weather conditions, natural disasters, government actions, airline disruptions, pandemics or other events beyond our reasonable control.
10. Intellectual property
All website content — text, logos, photographs, graphics, videos and branding — is owned by or licensed to Black Willow Experience and may not be copied, reproduced or distributed without prior written permission.
11. User conduct
Users agree not to use the website for unlawful purposes, attempt unauthorised access to our systems, upload malicious software, misrepresent booking information or interfere with website operations.
12. Third-party services
Certain services are provided by independent third-party suppliers, whose own terms and conditions may also apply.
13. Force majeure
Black Willow Experience shall not be liable for failure or delay in performing obligations due to circumstances beyond reasonable control, including natural disasters, political unrest, epidemics, strikes or government restrictions.
14. Governing law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Republic of Tanzania.
15. Changes to these terms
We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any revised terms.
16. Contact
Questions about these terms or our services: info@blackwillowexperience.com · Mbweni/Chukwani, Zanzibar, Tanzania.